Cancellation Policy:
We understand that circumstances may change, and sometimes projects need to be postponed or canceled. However, our time and resources are valuable. Therefore, we have established the following cancellation policy:
Cancellation within 24 hours of booking: Clients are entitled to a full refund if they cancel their project within 24 hours of booking our services.
Cancellation after 24 hours of booking: If a client cancels their project after 24 hours of booking, a cancellation fee of 30% of the project's total cost will be charged to cover the time and resources already invested in the project.
Cancellation after project commencement: Once a project has commenced, any cancellations will incur a cancellation fee equivalent to 50% of the total project cost, plus reimbursement for any completed work up to the point of cancellation.
Rescheduling: Clients are welcome to reschedule their projects at no additional charge, provided that they notify us at least 2 days in advance of the original scheduled start date.
Emergency circumstances: In the event of unforeseen emergencies or circumstances beyond the client's control, we will assess cancellations on a case-by-case basis and may waive cancellation fees at our discretion.
We strive to maintain open communication and flexibility with our clients while also ensuring fair compensation for our time and expertise. By booking our services, clients agree to adhere to this cancellation policy.